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Orders & Payments Policy

Can I modify or cancel the order I just placed?
From the time of purchase, we allow our customers up to an hour after placing their order to give us a call at (626)256-3440 or email us at [email protected]
Why was my order cancelled?
We apologize for this! Due to various reasons. Feel free to contact us at (626)256-3440 or at [email protected] for more information on item availability and refunds.
Where Can I Find iKrusher Product Specifications?
All iKrusher product page contains specification information. Distributors seeking additional information can contact our KEY account team. (626) 391-5888 email:[email protected]
Where are iKrusher Products Designed and Manufactured?
iKrusher products are designed in California and manufactured in Shenzhen, China. iKrusher has its own research, engineering and design facility and product patents and are developed and produced in strict adherence to quality control from start to finish...
iKrusher International Manufacturing Compliance Standards.
iKrusher functions in strict adherence to the following manufacturing and compliance codes: cGMP certified, SO 9001 certified, ISO 14001 certified, ISO 13485. 
iKrusher International Safety Standards
iKrusher has obtained safety certificates from the following authoritative quantity systems: FDA, RoHS, FCC, CE, UL. Additionally, iKrusher products that utilize batteries, in compliance with UN38.3, PI967, and SP188, meet different safety requirements...
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Shipping & Delivery Policy

What do I do If my parcel is lost?
We always use signature confirmation upon delivery to prevent lost or stolen packages. If a package is not delivered, please call your local office of the shipping company for immediate assistance before contacting our customer support to claim a package...
Do you ship to PO Box or APO, FPO?
If the address contains a P.O Box, there is slight chance your order may not be deliverable. Please email or call our customer service team to confirm your address is deliverable.
Where is my order?
After you place your order, you should have received an order confirmation/shipping confirmation email from us! If you have not yet received this information, your order is still processing. Your tracking information will be provided and further tracking...
Package shows delivered, but I don’t have it?
We try to get your hardware to you as soon as possible. For any receiving issues we recommend waiting an extra 24-48 hours for the carrier to deliver your package. Past that window, please open a case through the shipping company.
What if my package is lost?
If you package gets lost in transit, please send us an email at [email protected] or give us a call during business hours. We will help you file a claim with the shipping company and do what we can to take care of it right away. *Please note: once...
How Do I Change My Default Shipping Address?
In order to change your default shipping address, follow these easy-to-use steps!1. Go to My Account 2. Click on Add New Address 3. Enter your new address in the required fields. 4. Select the Default Shipping button.
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Returns & Exchanges Policy

How can I contact Customer Care?
Our customer care team is available Monday - Friday from 9:00AM - 6:00PM at (626)256-3448. You can also email us at [email protected]
What is an RA#?
This number allows us to track your return and make sure everything gets returned to you in a timely manner! Please include this number when contacting us so we know which order you’re talking about.
I received a damaged or faulty item, what do I do now?
I received the incorrect item, what do I do now?
Our bad! If you received the wrong item, please email [email protected] with details and we will issue a return label as well as a replacement with the correct item.
When will I see my refund?
Once you are notified of your return from us, please wait 5-7 business days for the banks to process the return and show up in your account.
When will something come back in stock?
The best way to find out is to email customer service or follow us on our social media accounts for announcements for back in stock items. You can also sign up for a back in stock email notification on the product page. This way, you will receive an...
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Battery, Power and Charging

My device is blinking 3 times (red) and won’t work, why?
This indicates a “Short Circuit” within the device (One cause could be moisture inside). The LED light blinks 3 times in red and the device vibrates 3 times to shut down, at the time when the pod was detected with short-circuit. The device is malfunctioning...
My device is blinking 5 times and intermittently works sometimes, why?
This indicates “Over-time inhalation protection”. The LED light blinks 5 times and the device vibrates twice to shut down after continuous inhalation for over 8 seconds. Try not to inhale for so long or so frequently. This prevents burning of your oil...
Which disposables are rechargeable?
Xen Bar, Crest, and Eros.
Why is my device not producing as much vapor?
This indicates one of the following items: 1) the cartridge/pod is getting close to running out of oil, please replace a new and filled pod/cartridge immediately to prevent dry burning 2) the battery is almost out of power, simply pause using it...
Can I still use your device while the battery is being recharged?
Please don’t use the device when it’s being recharged for safety concerns.
How do I store my product?
We recommend removing the pod and cartridge from the battery when it’s not being used. Place the pod, cartridge, or disposable device in a dry and cool environment. Please do not store your product or recharge it in a vehicle during high temperature ...
What are the heat settings to your products?
In general, it’s the heating element inside of the ceramic coil heating up during the vaping process, and the temperature range of the heat normally reaches to 180 C- 250 C/356 F – 482 F. With that said, the temperature still varies from different oils...
How do I know if my s1 vape is charging?
When charging your device, the LED light on the bottom of the device will light up; indicating that it is charging. Once at a full charge, the light will shut off.
How do I adjust the voltage?
Quickly press the button 3 times to switch the voltages. The LED light flashes (3) times to reflect the current-voltage. 3.8V is indicated by a Blue light, 3.3V is indicated by a Green light, and 2.8V is indicated by a Red light.
How is the charging indicated?
When charging your device, it will display a red LED light indicating that it is charging. Once your device is fully charged, the LED light will turn off.
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Cartridges and Pods

How do I store my product?
We recommend removing the pod and cartridge from the battery when it’s not being used. Place the pod, cartridge, or disposable device in a dry and cool environment. Please do not store your product or recharge it in a vehicle during high temperature ...
Are iKrusher's cartridges screw on or press on?
iKrusher cartridges contain both screw on and press on capping methods, please refer to the list below: Screw On: Calibr Pro & JC105 Press On: Tux & Tux Pro *Please note that we recommend using a press machine when ordering quantities larger...
How do I fill my cartridges or pods?
To fill, use a 12 or 14 gauge blunt nose needle to syringe your oil or concentrate. Place the end of the needle as instructed per the filling instructions. Be sure to avoid the middle chimney, as getting oil in the middle can cause damage to the coil...
Can I use e-liquid?
To put the answer simply - we do not advise using nicotine e-liquid in our devices. The viscosity of the e-liquid can cause leaky carts and pods which could lead to internal damage to the device/battery.
Do you sell pre-filled pods and cartridges?
iKrusher is strictly a vape hardware manufacturer. With that being said, our pods and cartridges are not prefilled with oil. Clients who buy our products are responsible for filling the pods and cartridges themselves. Please refer to our filling instructions...
What are the heat settings to your products?
In general, it’s the heating element inside of the ceramic coil heating up during the vaping process, and the temperature range of the heat normally reaches to 180 C- 250 C/356 F – 482 F. With that said, the temperature still varies from different oils...
What type of pod is compatible with the ASTRO?
ASTRO devices are exclusively compatible with ASTRO pods.
What type of battery is compatible with the CALIBR PRO?
CALIBR PRO Cartridges are compatible with any 510 thread battery, we suggest pairing your CALIBR PRO device with a trusted iKrusher battery (S1 or S2).
What type of battery is compatible with the TUX PRO?
TUX PRO Cartridges are compatible with any 510 thread battery, we suggest pairing your TUX PRO device with a trusted iKrusher battery (S1 or S2).
What type of pod is compatible with the VFIRE Battery?
VFIRE devices are exclusively compatible with VFIRE pods.
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