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Shipping and Receiving
Volume & Bulk Orders
Please inform your dedicated account specialist of your demand planning needs, our team is here to service your requests and identify any specific needs according to your companies demand needs. Your account specialist will be in constant contact with you throughout the lifecycle of your orders journey.
Custom Orders (OEM)
For custom branded device orders the lead time is typically 3-4 weeks, order time may be shorter or longer depending on the order.
UPS, DHL, TNT, and FedEx, have daily services from LA to all major US cities, delivery time is usually 1-3 business days. Because of the volume of our business, we have more discounts from our shipping agent. And, of course, if you have an account with any one of these carriers, we can put the shipping charge directly on your account and there is no shipping and handling charges from us.
While it is the most economical way to ship, delivery time varies from 15 to 25 business days. The shipping cost is charged per cubic meter, depending on the season and the port you want it to arrive at. We recommend you use this method of shipping when your order package is at least two cubic meters, and you do not need the product urgently.
“EX Works” means customers will take care of the delivery after the ordered products are available for shipment from our warehouses. Please indicate the valid courier account number before shipment, so we can inform the courier to collect the goods from our warehouses. Additionally, customers can also arrange couriers, forwarders, and shipping agents to come to collect goods from our warehouses.
If using Ex Works for shipment, iKrusher will not charge a shipping fee, however, if customers need us to deliver goods to their carrier, we will add the necessary transport fee into the invoice.