Wholesale Vape Pens & Custom Vaporizers
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Orders & Payments Policy
What methods of payment are accepted?
We accept credit cards, wire transfers, company checks, money orders, or cash at one of our fulfillment offices.
For online services, we only accept debit and credit cards.
How can I get samples of your products?
We are glad to hear that you are interested in iKrusher devices! You can reach an account manager at (626) 256-3449.
Please have the following information readily available:
Contact Name
Company Name
Shipping Address
Email Address
Phone Number...
Can I modify or cancel the order I just placed?
From the time of purchase, we allow our customers up to an hour after placing their order to give us a call at (213) 306-3130 or email us at orders@ikrusher.com.
Please Note: Our office hours...
Why was my order cancelled?
We apologize for this!
Due to various reasons. Feel free to contact us at (213) 306-3130 or at orders@ikrusher.com for more information on item availability and refunds.
Please Note: Our office hours are Monday – Friday 9:00AM – 6:00PM (PST...
My discount is not showing on my order?
If the discount is not showing on your order, please send screenshots of your order total with relevant timestamps to orders@ikrusher.com for assistance in making sure you get your products at the best deals.
Approved discount requests will be processed...
Where can I find dimensions for ODM packaging?
It is advised that your ODM packaging dimensions be verified by the Account Manager before you send your design to print.
Please Note: Our office hours are Monday – Friday 9:00AM – 6:00PM (PST)
Do You Offer Custom Branded Packaging?
Yes, we offer custom packaging on bulk ODM (Original Design Manufacturer) orders only.
If you're interested in doing an ODM, custom device, or white label device, please contact us at (626) 256-3449 or at inquiry...
Where Can I Find iKrusher Product Specifications?
All iKrusher product page contains specification information.
Distributors seeking additional information can contact our KEY Account team at (213) 699-4055 or distro@ikrusher.com
iKrusher International Safety Standards
iKrusher has obtained safety certificates from the following authoritative quantity systems: FDA, RoHS, FCC, CE, UL.
Additionally, iKrusher products that utilize batteries, in compliance with UN38.3, PI967, and SP188, meet different safety requirements...
Shipping & Delivery Policy
Do you ship international?
Yes! Please contact our sales office at (626) 256-3449 if you would like to have your package shipped internationally.
Unfortunately, for online orders, we can only offer domestic shipping.
Please Note: Our office hours are Monday – Friday ...
What do I do If my parcel is lost?
We always use signature confirmation upon delivery to prevent lost or stolen packages for orders over $200.00
If a package is not delivered, please call your local office of the shipping company (USPS/UPS) for immediate assistance <...
Do you ship to PO Box or APO, FPO?
We do not ship to these types of addresses as we require a signature upon delivery for all orders over $200.00 USD.
Please Note: Our office hours are Monday – Friday 9:00AM – 6:00PM (PST)
Where is my order?
After you place your order, you should have received an order confirmation.
Once your order has shipped, you will receive a shipping confirmation email from us along with your tracking information, and further tracking information will be available ...
Package shows delivered, but I don’t have it?
We try to get your hardware to you as soon as possible.
For any receiving issues, we recommend waiting an extra 24–48 hours for the carrier to deliver your package. Past that window, please open a case through the shipping company.
Please Note...
How Do I Change My Default Shipping Address?
In order to change your default shipping address, follow these easy-to-use steps!
Go to My Account
Click on Add New Address
Enter your new address in the required fields.
Select the Default Shipping button
Click Save!
When will my order be shipped?
Orders placed on Monday - Friday before 12:00PM (PST) will be processed and shipped on the same business day.
Orders placed on Monday - Friday after 12:00PM will be processed and shipped on the next available...
Orders placed on Monday - Friday after 12:00PM will be processed and shipped on the next available...
Returns & Exchanges Policy
How can I contact Customer Care?
Our customer care team is available Monday – Friday from 9:00AM – 6:00PM
We can be reached at (626) 256-3449
You can also email us at info@ikrusher.com If you are looking to speak to someone about your online...
You can also email us at info@ikrusher.com If you are looking to speak to someone about your online...
What is an RA#?
This number allows us to track your return and make sure everything gets returned to you in a timely manner!
Please include this number when contacting us, so we know which order you’re talking about.
Please Note: Our office hours are Monday...
I received a damaged or faulty item, what do I do now?
Oh no! We’re so sorry about this.
If your item is clearly a manufacturing or factory defect, we’ll gladly replace it for you (when purchased from iKrusher directly).
Please email orders@ikrusher.com with pictures and details about the defect, and we...
I received the incorrect item, what do I do now?
Our bad! If you received the wrong item, please email orders@ikrusher.com with details, and we will issue a return label as well as a replacement with the correct item.
Please Note: Our office hours are Monday – Friday 9:00AM – 6:00PM (PST)
When will I see my refund?
Once you are notified of your return from us, please wait 5-7 business days for the banks to process the return and show up in your account.
When will something come back in stock?
The best way to find out is to email customer service or follow us on our social media accounts for announcements for back in stock items.
You can also sign up for a back in stock email notification on the product page. This way, you will receive an...
Battery, Power and Charging
Do You Offer Custom Branded Packaging?
Yes, we offer custom packaging on bulk ODM (Original Design Manufacturer) orders only.
If you're interested in doing an ODM, custom device, or white label device, please contact us at (626) 256-3449 or at inquiry...
What is over-time inhalation protection?
The LED light blinks 2 times and the device will shut down after continuous inhalation for over 10 seconds, it will then recover working after resting the device for a short amount of time.
What type of pod is compatible with the ASTRO?
ASTRO devices are exclusively compatible with ASTRO pods.
What type of battery is compatible with the CALIBR PRO?
What type of battery is compatible with the TUX PRO?
TUX PRO Cartridges are compatible with any 510 thread battery, we suggest pairing your TUX PRO device with a trusted iKrusher battery (S1 or S2).
What type of pod is compatible with the VFIRE Battery?
VFIRE devices are exclusively compatible with VFIRE pods.
How much does it cost to customize batteries for my brand? (ODM)
The cost of customizing an iKrusher device varies on the specific battery you are interested in; the MOQ (Minimum Order Quantity) varies from each device, but most are a MOQ of 5,000 units.
In addition to the MOQ, the price varies case by case depending...
What types of oils are compatible with iKrusher devices?
Disposable vape devices are built to be compatible with a mid-range viscosity concentration. We recommend not cutting your distillate by more than 40%.
Pod Systems are built to be compatible with a variety of oils ranging from a mid-range viscosity...
Do vape batteries come fully charged?
All devices (disposables, vaporizers, 510 batteries, and pod systems) are shipped to our warehouse fully charged.
Due to the uncertainty of storage times after the devices arrive at our warehouses – we recommend to fully charge your rechargeable device...
What color means what voltage?
Green is the lowest voltage setting: If you are looking for optimal flavor - go for this.
Next Is Blue. This gives you a good amount of flavor with more kick.
The last is Red which is the highest voltage setting. This is good for heavy hitters. ...
Cartridges and Pods
What type of battery is compatible with the CALIBR PRO?
Do you guys offer VFire Pro battery in bulk pricing?
With the launch of our new site, you can apply for a B2B account online account granting access to wholesale pricing for all products.
If you believe that you qualify for a B2B account, please have these documents readily available when applying...
Where are iKrusher Products Designed and Manufactured?
iKrusher products are designed in California and manufactured in Shenzhen, China.
iKrusher has its own Research Engineer and Design facility and product patents. They are developed and produced in strict adherence to quality control from start to finish...
Do You Offer Custom Branded Packaging?
Yes, we offer custom packaging on bulk ODM (Original Design Manufacturer) orders only.
If you're interested in doing an ODM, custom device, or white label device, please contact us at (626) 256-3449 or at inquiry...
How many times can I refill my pods?
This device is a disposable vape and is intended for a one-time use. We do not recommend alternative methods to refilling a used pod – as this may compromise the integrity of your oils.
Once capped, the disposable pod is not meant to be re-opened. Once...
Do vape batteries come fully charged?
All devices (disposables, vaporizers, 510 batteries, and pod systems) are shipped to our warehouse fully charged.
Due to the uncertainty of storage times after the devices arrive at our warehouses – we recommend to fully charge your rechargeable device...
What types of oils are compatible with iKrusher devices?
Disposable vape devices are built to be compatible with a mid-range viscosity concentration. We recommend not cutting your distillate by more than 40%.
Pod Systems are built to be compatible with a variety of oils ranging from a mid-range viscosity...
What type of pod is compatible with the VFIRE Battery?
VFIRE devices are exclusively compatible with VFIRE pods.
What type of battery is compatible with the TUX PRO?
TUX PRO Cartridges are compatible with any 510 thread battery, we suggest pairing your TUX PRO device with a trusted iKrusher battery (S1 or S2).
How do I store my product?
We recommend removing the pod and cartridge from the battery when it’s not being used.
Place the pod, cartridge, or disposable device in a dry and cool environment.
Please do not store your product or recharge it in a vehicle during high temperature...
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