Wholesale Vape Pens & Custom Vaporizers

Help Center

 

Orders & Payments Policy

Can I modify or cancel the order I just placed?
From the time of purchase, we allow our customers up to an hour after placing their order to give us a call at (213) 306-3130 or email us at orders@ikrusher.com
Why was my order cancelled?
We apologize for this! Due to various reasons. Feel free to contact us at (213) 306-3130 or at orders@ikrusher.com for more information on item availability and refunds.
Where can I find dimensions for ODM packaging?
It is advised that your ODM packaging dimensions be verified by the Account Manager before you send your design to print.
Where Can I Find iKrusher Product Specifications?
All iKrusher product page contains specification information. Distributors seeking additional information can contact our KEY account team. (626) 391-5888 email:distro@ikrusher.com
iKrusher International Safety Standards
iKrusher has obtained safety certificates from the following authoritative quantity systems: FDA, RoHS, FCC, CE, UL. Additionally, iKrusher products that utilize batteries, in compliance with UN38.3, PI967, and SP188, meet different safety requirements...
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Shipping & Delivery Policy

What do I do If my parcel is lost?
We always use signature confirmation upon delivery to prevent lost or stolen packages. If a package is not delivered, please call your local office of the shipping company for immediate assistance before contacting our customer support to claim a package...
Do you ship to PO Box or APO, FPO?
If the address contains a P.O Box, there is slight chance your order may not be deliverable. Please email or call our customer service team to confirm your address is deliverable.
Where is my order?
After you place your order, you should have received an order confirmation/shipping confirmation email from us! If you have not yet received this information, your order is still processing. Your tracking information will be provided and further tracking...
Package shows delivered, but I don’t have it?
We try to get your hardware to you as soon as possible. For any receiving issues we recommend waiting an extra 24-48 hours for the carrier to deliver your package. Past that window, please open a case through the shipping company.
How Do I Change My Default Shipping Address?
In order to change your default shipping address, follow these easy-to-use steps! 1. Go to My Account 2. Click on Add New Address 3. Enter your new address in the required fields. 4. Select the Default Shipping button.
When will my order be shipped?
Orders placed on Monday - Friday before 12:00PM (PST) will be processed and shipped on the same business day. Orders placed on Monday - Friday after 12:00PM will be processed and shipped on the next available BUSINESS DAY. Orders placed on Saturday...
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Returns & Exchanges Policy

How can I contact Customer Care?
Our customer care team is available Monday - Friday from 9:00AM - 6:00PM at (626)256-3448. You can also email us at info@ikrusher.com.
What is an RA#?
This number allows us to track your return and make sure everything gets returned to you in a timely manner! Please include this number when contacting us so we know which order you’re talking about.
I received a damaged or faulty item, what do I do now?
I received the incorrect item, what do I do now?
Our bad! If you received the wrong item, please email orders@ikrusher.com with details and we will issue a return label as well as a replacement with the correct item.
When will I see my refund?
Once you are notified of your return from us, please wait 5-7 business days for the banks to process the return and show up in your account.
When will something come back in stock?
The best way to find out is to email customer service or follow us on our social media accounts for announcements for back in stock items. You can also sign up for a back in stock email notification on the product page. This way, you will receive an ...
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Battery, Power and Charging

What types of oils are compatible with iKrusher devices?
Disposable vape devices are built to be compatible with a mid-range viscosity concentration. We recommend not cutting your distillate by more than 40%. Pod Systems are built to be compatible with a variety of oils ranging from a mid-range viscosity...
How do I know if the Eros has a low battery
If the voltage is detected to be lower than 3.2V before or during inhalation, the LED light blinks 10 times to remind that the battery life is low and that it is time to recharge your device.
It blinks 3 times and goes out and put it on charge and still doesn’t work
Blinking three times means there is a connection issue.
What is over-time inhalation protection?
The LED light blinks 2 times and the device will shut down after continuous inhalation for over 10 seconds, it will then recover working after resting the device for a short amount of time.
What type of pod is compatible with the ASTRO?
ASTRO devices are exclusively compatible with ASTRO pods.
What type of battery is compatible with the CALIBR PRO?
CALIBR PRO Cartridges are compatible with any 510 thread battery, we suggest pairing your CALIBR PRO device with a trusted iKrusher battery (S1 or S2).
What type of battery is compatible with the TUX PRO?
TUX PRO Cartridges are compatible with any 510 thread battery, we suggest pairing your TUX PRO device with a trusted iKrusher battery (S1 or S2).
What type of pod is compatible with the VFIRE Battery?
VFIRE devices are exclusively compatible with VFIRE pods.
How much does it cost to customize batteries for my brand? (ODM)
The cost of customizing an iKrusher device varies on the specific battery you are interested in; the MOQ (Minimum Order Quantity) varies from each device. In addtion to the MOQ, the price varies case by case depending on the complexity and demand of ...
Do you guys offer VFire Pro battery in bulk pricing?
With the launch of our new site, you can apply for a B2B account online account granting access to wholesale pricing for all products. If you believe that you qualify for a B2B account, please have these documents readily available when applying...
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Cartridges and Pods

How do I store my product?
We recommend removing the pod and cartridge from the battery when it’s not being used. Place the pod, cartridge, or disposable device in a dry and cool environment. Please do not store your product or recharge it in a vehicle during high temperature ...
Are iKrusher's cartridges screw on or press on?
iKrusher cartridges contain both screw on and press on capping methods, please refer to the list below: Screw On: Calibr Pro & JC105 Press On: Tux & Tux Pro *Please note that we recommend using a press machine when ordering quantities larger...
How Do i fill my cartridges or pods?
To fill, use a 12 or 14 gauge blunt nose needle to syringe your oil or concentrate. Place the end of the needle as instructed per the filling instructions. Be sure to avoid the middle chimney, as getting oil in the middle can cause damage to the coil...
Can I use e-liquid?
To put the answer simply - we do not advise using nicotine e-liquid in our devices. The viscosity of the e-liquid can cause leaky carts and pods which could lead to internal damage to the device/battery.
Do you sell pre-filled pods and cartridges?
iKrusher is strictly a vape hardware manufacturer. With that being said, our pods and cartridges are not prefilled with oil. Clients who buy our products are responsible for filling the pods and cartridges themselves. Please refer to our filling instructions...
What are the heat settings to your products?
In general, it’s the heating element inside of the ceramic coil heating up during the vaping process, and the temperature range of the heat normally reaches to 180 C- 250 C/356 F – 482 F. With that said, the temperature still varies from different oils...
When you buy the ikrusher disposables do they come filled or are they just the carts?
We simply sell the hardware.
What type of pod is compatible with the ASTRO?
ASTRO devices are exclusively compatible with ASTRO pods.
What type of battery is compatible with the CALIBR PRO?
CALIBR PRO Cartridges are compatible with any 510 thread battery, we suggest pairing your CALIBR PRO device with a trusted iKrusher battery (S1 or S2).
What type of battery is compatible with the TUX PRO?
TUX PRO Cartridges are compatible with any 510 thread battery, we suggest pairing your TUX PRO device with a trusted iKrusher battery (S1 or S2).
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AGE VERIFICATION
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