Help Center

We accept credit cards, wire transfers, company checks, money orders, or cash at one of our fulfillment offices.

We are glad to hear that you are interested in iKrusher devices! You can reach an account manager at (626)256-3449. Please have the following information readily available: Contact Name, Company Name, Shipping Address, Email Address, and Phone Number...

Your online shopping experience is set to order in bulk with MOQ for most of the products on our website, except the following items can be ordered individually: These products can be purchased individually by anyone: * Vaporizers * Replacement Batteries...

If you believe that you qualify for a B2B account, please have these documents readily available when applying online: Business Registration Seller's Permit Tax ID Certificate A Copy of your Driver's License or ID. You can sign up here: Create...

From the time of purchase, we allow our customers up to an hour after placing their order to email us at orders@ikrusher.com

We apologize for this! Due to various reasons. Feel free to contact us at orders@ikrusher.com for more information on item availability and refunds.

If the discount is not showing on your order, please send screenshots of your order total with relevant timestamps to orders@ikrusher.com for assistance in making sure you get your products at the best deals. Approved discount requests will be processed...

It is advised that your ODM packaging dimensions be verified by the Account Manager before you send your design to print.

Yes, we offer custom packaging on bulk ODM (Original Design Manufacturer) orders only. If you're interested in doing an ODM, custom device, or white label device please contact us. at (626) 256-3449 or at inquiry@ikrusher.com. Our team of designers and...

iKrusher functions in strict adherence to the following manufacturing and compliance codes: cGMP certified, SO 9001 certified, ISO 14001 certified, ISO 13485. 

We are using USPS and UPS. *Please note that we CANNOT ship orders to PO BOXES with UPS as our carrier.

Please contact our sales office for international shipping inquiries. (626) 256 - 3449

We have daily services to all major cities around the US, delivery time is usually 1-5 business days. If you are a business doing a wholesale/bulk order, then we will ship depending on where you are located, we will ship from the nearest office location...

Yes, we welcome walk-ins. However, we require you call first, have an account, and schedule the pick-up with our team or your representative: (626) 256-3449

All orders are shipped from our main warehouse located in Arcadia, California.

We always use signature confirmation upon delivery to prevent lost or stolen packages. If a package is not delivered, please call your local office of the shipping company for immediate assistance before contacting our customer support to claim a package...

If the address contains a P.O Box, there is slight chance your order may not be deliverable. Please email or call our customer service team to confirm your address is deliverable.

After you place your order, you should have received an order confirmation/shipping confirmation email from us! If you have not yet received this information, your order is still processing. Your tracking information will be provided and further tracking...

We try to get your hardware to you as soon as possible. For any receiving issues we recommend waiting an extra 24-48 hours for the carrier to deliver your package. Past that window, please open a case through the shipping company.

In order to change your default shipping address, follow these easy-to-use steps! 1. Go to My Account 2. Click on Add New Address 3. Enter your new address in the required fields. 4. Select the Default Shipping button.

You can email us at orders@ikrusher.com. Our customer care team is available Monday - Friday from 9:00AM - 6:00PM.

If you purchased an iKrusher product at a retail outlet, then we would refer you back to your place of purchase. If you purchased from iKrusher directly, we will redirect you to your representative whom you purchased from, or read our return policy here...

This number allows us to track your return and make sure everything gets returned to you in a timely manner! Please include this number when contacting us so we know which order you’re talking about.

Oh no! We’re so sorry about this. If your item is clearly a manufacturing or factory defect, please contact us ASAP. Please email orders@ikrusher.com with pictures and details about the defect.

Our bad! If you received the wrong item, please email orders@ikrusher.com with details.

Once you are notified of your return from us, please wait 5-7 business days for the banks to process the return and show up in your account.

The best way to find out is to email customer service or follow us on our social media accounts for announcements for back in stock items. You can also sign up for a back in stock email notification on the product page. This way, you will receive an ...

iKrusher Refunds and Exchange Policy At iKrusher, we value your satisfaction and strive to provide excellent products and services. If, for any reason, you are not entirely satisfied with your purchase, we offer a straightforward and fair Refunds and...

The LED light blinks 2 times and the device will shut down after continuous inhalation for over 10 seconds, it will then recover working after resting the device for a short amount of time.

The cost of customizing an iKrusher device varies on the specific battery you are interested in; the MOQ (Minimum Order Quantity) varies from each device, but usually starts with 5,000 units. In addition to the MOQ, the price varies case by case depending...

VFIRE devices are exclusively compatible with VFIRE pods.

TUX PRO Cartridges are compatible with any 510 thread battery, we suggest pairing your TUX PRO device with a trusted iKrusher battery (S1 or S2).

CALIBR PRO Cartridges are compatible with any 510 thread battery, we suggest pairing your CALIBR PRO device with a trusted iKrusher battery (S1 or S2).

ASTRO devices are exclusively compatible with ASTRO pods.

If the voltage is detected to be lower than 3.2V before or during inhalation, the LED light blinks 10 times to remind that the battery life is low and that it is time to recharge your device.

The device will automatically shut down by not lighting up the LED at the time when the product was detected with short-circuit meaning this device started malfunctioning.

A short circuit means your device is dead

Disposable vape devices are built to be compatible with a mid-range viscosity concentration. We recommend not cutting your distillate by more than 40%. Pod Systems are built to be compatible with a variety of oils, ranging from a mid-range viscosity...

TUX PRO Cartridges are compatible with any 510 thread battery, we suggest pairing your TUX PRO device with a trusted iKrusher battery (S1 or S2).

With the launch of our new site, you can apply for a B2B account online account granting access to wholesale pricing for all products. If you believe that you qualify for a B2B account, please have these documents readily available when applying...

iKrusher products are designed in California and manufactured in Shenzhen, China. iKrusher has its own research, engineering and design facility and product patents and are developed and produced in strict adherence to quality control from start to finish...

All iKrusher product page contains specification information.

Yes, we offer custom packaging on bulk ODM (Original Design Manufacturer) orders only. If you're interested in doing an ODM, custom device, or white label device please contact us. at (626) 256-3449 or at inquiry@ikrusher.com. Our team of designers and...

This device is a disposable vape and is intended for a one-time use. We do not reccommend alternative methods to refilling a used pod - as this may compromise the integrity of your oils. Once capped, the disposable pod is not meant to be re-opened. Once...

All devices (disposables, vaporizers, 510 batteries, and pod systems) are shipped to our warehouse fully charged. Due to the uncertainty of storage times after the devices arrive at our warehouses - we recommend to fully charge your rechargeable device...

Disposable vape devices are built to be compatible with a mid-range viscosity concentration. We recommend not cutting your distillate by more than 40%. Pod Systems are built to be compatible with a variety of oils, ranging from a mid-range viscosity...

VFIRE devices are exclusively compatible with VFIRE pods.

The ASTRO Battery and ASTRO Stik Battery is exclusively compatible with XEN pods, you can purchase additional XEN pods here.