Wholesale Vape Pens & Custom Vaporizers
- FAQ's
- Orders & Payments Policy
Orders & Payments Policy
What methods of payment are accepted?
We accept credit cards, wire transfers, company checks, money orders, or cash at one of our fulfillment offices.
For online services, we only accept debit and credit cards.
How can I get samples of your products?
We are glad to hear that you are interested in iKrusher devices! You can reach an account manager at (626) 256-3449.
Please have the following information readily available:
Contact Name
Company Name
Shipping Address
Email Address
Phone Number...
Can I modify or cancel the order I just placed?
From the time of purchase, we allow our customers up to an hour after placing their order to give us a call at (213) 306-3130 or email us at orders@ikrusher.com.
Please Note: Our office hours...
Why was my order cancelled?
We apologize for this!
Due to various reasons. Feel free to contact us at (213) 306-3130 or at orders@ikrusher.com for more information on item availability and refunds.
Please Note: Our office hours are Monday – Friday 9:00AM – 6:00PM (PST...
My discount is not showing on my order?
If the discount is not showing on your order, please send screenshots of your order total with relevant timestamps to orders@ikrusher.com for assistance in making sure you get your products at the best deals.
Approved discount requests will be processed...
Where can I find dimensions for ODM packaging?
It is advised that your ODM packaging dimensions be verified by the Account Manager before you send your design to print.
Please Note: Our office hours are Monday – Friday 9:00AM – 6:00PM (PST)
Do You Offer Custom Branded Packaging?
Yes, we offer custom packaging on bulk ODM (Original Design Manufacturer) orders only.
If you're interested in doing an ODM, custom device, or white label device, please contact us at (626) 256-3449 or at inquiry...
Where Can I Find iKrusher Product Specifications?
All iKrusher product page contains specification information.
Distributors seeking additional information can contact our KEY Account team at (213) 699-4055 or distro@ikrusher.com
iKrusher International Safety Standards
iKrusher has obtained safety certificates from the following authoritative quantity systems: FDA, RoHS, FCC, CE, UL.
Additionally, iKrusher products that utilize batteries, in compliance with UN38.3, PI967, and SP188, meet different safety requirements...
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