Wholesale Vape Pens & Custom Vaporizers
- FAQ's
- Returns & Exchanges Policy
Returns & Exchanges Policy
How can I contact Customer Care?
Our customer care team is available Monday – Friday from 9:00AM – 6:00PM
We can be reached at (626) 256-3449
You can also email us at info@ikrusher.com If you are looking to speak to someone about your online...
You can also email us at info@ikrusher.com If you are looking to speak to someone about your online...
What is an RA#?
This number allows us to track your return and make sure everything gets returned to you in a timely manner!
Please include this number when contacting us, so we know which order you’re talking about.
Please Note: Our office hours are Monday...
I received a damaged or faulty item, what do I do now?
Oh no! We’re so sorry about this.
If your item is clearly a manufacturing or factory defect, we’ll gladly replace it for you (when purchased from iKrusher directly).
Please email orders@ikrusher.com with pictures and details about the defect, and we...
I received the incorrect item, what do I do now?
Our bad! If you received the wrong item, please email orders@ikrusher.com with details, and we will issue a return label as well as a replacement with the correct item.
Please Note: Our office hours are Monday – Friday 9:00AM – 6:00PM (PST)
When will I see my refund?
Once you are notified of your return from us, please wait 5-7 business days for the banks to process the return and show up in your account.
When will something come back in stock?
The best way to find out is to email customer service or follow us on our social media accounts for announcements for back in stock items.
You can also sign up for a back in stock email notification on the product page. This way, you will receive an...
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