Wholesale Vape Pens & Custom Vaporizers

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Returns & Exchanges Policy

How can I contact Customer Care?
Our customer care team is available Monday - Friday from 9:00AM - 6:00PM at (626)256-3448. You can also email us at [email protected]
What is an RA#?
This number allows us to track your return and make sure everything gets returned to you in a timely manner! Please include this number when contacting us so we know which order you’re talking about.
I received a damaged or faulty item, what do I do now?
I received the incorrect item, what do I do now?
Our bad! If you received the wrong item, please email [email protected] with details and we will issue a return label as well as a replacement with the correct item.
When will I see my refund?
Once you are notified of your return from us, please wait 5-7 business days for the banks to process the return and show up in your account.
When will something come back in stock?
The best way to find out is to email customer service or follow us on our social media accounts for announcements for back in stock items. You can also sign up for a back in stock email notification on the product page. This way, you will receive an...
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