Wholesale Vape Pens & Custom Vaporizers
- FAQ's
- Shipping & Delivery Policy
Shipping & Delivery Policy
Do you ship international?
Yes! Please contact our sales office at (626) 256-3449 if you would like to have your package shipped internationally.
Unfortunately, for online orders, we can only offer domestic shipping.
Please Note: Our office hours are Monday – Friday ...
What do I do If my parcel is lost?
We always use signature confirmation upon delivery to prevent lost or stolen packages for orders over $200.00
If a package is not delivered, please call your local office of the shipping company (USPS/UPS) for immediate assistance <...
Do you ship to PO Box or APO, FPO?
We do not ship to these types of addresses as we require a signature upon delivery for all orders over $200.00 USD.
Please Note: Our office hours are Monday – Friday 9:00AM – 6:00PM (PST)
Where is my order?
After you place your order, you should have received an order confirmation.
Once your order has shipped, you will receive a shipping confirmation email from us along with your tracking information, and further tracking information will be available ...
Package shows delivered, but I don’t have it?
We try to get your hardware to you as soon as possible.
For any receiving issues, we recommend waiting an extra 24–48 hours for the carrier to deliver your package. Past that window, please open a case through the shipping company.
Please Note...
How Do I Change My Default Shipping Address?
In order to change your default shipping address, follow these easy-to-use steps!
Go to My Account
Click on Add New Address
Enter your new address in the required fields.
Select the Default Shipping button
Click Save!
When will my order be shipped?
Orders placed on Monday - Friday before 12:00PM (PST) will be processed and shipped on the same business day.
Orders placed on Monday - Friday after 12:00PM will be processed and shipped on the next available...
Orders placed on Monday - Friday after 12:00PM will be processed and shipped on the next available...
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