What do I do If my parcel is lost?

We always use signature confirmation upon delivery to prevent lost or stolen packages for orders over $200.00

If a package is not delivered, please call your local office of the shipping company (USPS/UPS) for immediate assistance before contacting our customer support to claim a package loss.

Please note: damaged or missing merchandise must be reported to us within 48 hours of the date of delivery.
Failure to do so may result in the claim being denied by the shipping company and/or exclusion from our return/exchange policy.

Please feel free to contact us with any questions regarding our policies.

Our office hours are Monday – Friday, 9:00AM – 6:00PM (PST)