Wholesale Vape Pens & Custom Vaporizers

Shipping & Delivery Policy

What do I do If my parcel is lost?
We always use signature confirmation upon delivery to prevent lost or stolen packages. If a package is not delivered, please call your local office of the shipping company for immediate assistance before contacting our customer support to claim a package...
Do you ship to PO Box or APO, FPO?
If the address contains a P.O Box, there is slight chance your order may not be deliverable. Please email or call our customer service team to confirm your address is deliverable.
Where is my order?
After you place your order, you should have received an order confirmation/shipping confirmation email from us! If you have not yet received this information, your order is still processing. Your tracking information will be provided and further tracking...
Package shows delivered, but I don’t have it?
We try to get your hardware to you as soon as possible. For any receiving issues we recommend waiting an extra 24-48 hours for the carrier to deliver your package. Past that window, please open a case through the shipping company.
How Do I Change My Default Shipping Address?
In order to change your default shipping address, follow these easy-to-use steps! 1. Go to My Account 2. Click on Add New Address 3. Enter your new address in the required fields. 4. Select the Default Shipping button.
When will my order be shipped?
Orders placed on Monday - Friday before 12:00PM (PST) will be processed and shipped on the same business day. Orders placed on Monday - Friday after 12:00PM will be processed and shipped on the next available BUSINESS DAY. Orders placed on Saturday...
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