Wholesale Vape Pens & Custom Vaporizers

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Shipping & Delivery Policy

What do I do If my parcel is lost?
We always use signature confirmation upon delivery to prevent lost or stolen packages. If a package is not delivered, please call your local office of the shipping company for immediate assistance before contacting our customer support to claim a package...
Do you ship to PO Box or APO, FPO?
If the address contains a P.O Box, there is slight chance your order may not be deliverable. Please email or call our customer service team to confirm your address is deliverable.
Where is my order?
After you place your order, you should have received an order confirmation/shipping confirmation email from us! If you have not yet received this information, your order is still processing. Your tracking information will be provided and further tracking...
Package shows delivered, but I don’t have it?
We try to get your hardware to you as soon as possible. For any receiving issues we recommend waiting an extra 24-48 hours for the carrier to deliver your package. Past that window, please open a case through the shipping company.
What if my package is lost?
If you package gets lost in transit, please send us an email at [email protected] or give us a call during business hours. We will help you file a claim with the shipping company and do what we can to take care of it right away. *Please note: once...
How Do I Change My Default Shipping Address?
In order to change your default shipping address, follow these easy-to-use steps!1. Go to My Account 2. Click on Add New Address 3. Enter your new address in the required fields. 4. Select the Default Shipping button.
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